Contact Us

Customer Service

How to shop 

Once you're done with the shopping, checking out is easy. You may always view the items you have added to your cart by clicking on the Shopping cart button at the top left of any page. You may also checkout by clicking on the "Checkout" link located in your shopping cart. 

Once you are viewing the contents of your cart, you may adjust quantities in your shopping bag/cart by changing the number to the left of the items, and then by clicking "Update cart" button after all quantity adjustments have been made.

Thinking of removing items from your shopping handbag?
You may instead want to consider saving the items to your wish list for a future purchase. Items that you move to your wish list can later be moved back to your shopping cart, or you can send copies of your wish list to others in hopes of making your wishes come true. Please note, items added to your wish list do not ensure later availability. (You must login to use the wish list feature). You may always login by clicking Customer Login link on the top right of any page.

Once you are ready to checkout with the items in your shopping cart, click on the "Checkout" button in your shopping cart. At this point if you have not registered with us before, you can sign-up for a new account. If you have already registered with us before, simply sign-in using your email address and the password that you created for the account. Or if your in a rush you can do a quick check out. Please note, By choosing this option none of your user information will be kept in our records, and you will not be able to review your order status, nor keep track of your previous orders


Item availability
 Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on the product you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.

Privacy & Security

The only personal details we collect about you - our valued customer are your billing and shipping address.

Without these details we can not process and deliver your purchase.

We share your shipping details ONLY with the shipping company so they can deliver the products you purchased to your front door.

We neither sell nor share your information with outside companies or third parties besides the shipping company.

When you purchase from our online store, we collect your name, billing and shipping addresses, phone number and e-mail address.

We DO NOT STORE your credit card information.

You provide this information so we can process and ship your order.

We respect your privacy by not selling and/or sharing this information to any third parties.

## Brussardo reserves its right to change, modify, add or remove portions of these Policies at any time.
## Any changes will be posted in this document and will become effective immediately upon being posted unless we tell you otherwise.

Protecting your security

We are always striving to make sure your information is protected. As soon as we receive your information, we use security features and procedures, taking into account industry standards, to protect the personal information that you provide and to prevent unauthorised access to that information.

For example: We also offer secure “https” access to the transnational parts of brussardo.com website (that is to the bits where you are required to provide Directly Provided Data). Sensitive data (such as credit card information) is protected by SSL encryption when it is exchanged between your web browser and Brussardo. To further secure your credit card, we also don’t keep details of credit card number and the security code (or CCV number) that you need to input in order to complete an order using your credit card.

We will do our best to protect your personal data. There are therefore a number of general things we would also recommend that you do. Please help keep your account safe by using a strong password that includes characters other than just letters. We will also encourage you not to use the same password across all or many of your online accounts.



Processing & Delivery

WE SHIP INTERNATIONAL & WORLDWIDE.
All orders are typically processed within 2 business days of order confirmation, once billing and credit information have been authorized and verified by our credit cart processorts (PayPal and 2checkout). Please provide complete billing and shipping information to avoid a possible delay in the delivery of your package. 

Brussardo offers two international shipping methods -  UPS express (next day delivery) and Standard delivery:
 
1. ups  UPS EXPRESS delivery- $ 34.99

Delivery time table - UPS 
Europe 1 day
USA & Canada 1-2 days
Australia 2-3 days
Asia 2-3 days

2. Standard Post delivery-  $ 5.99

Delivery time table - Standard shipping:
Europe 5-15 days
USA & Canada 10-25 days
Australia 10-25 days
Asia 15-20 days
 
Every shipping is registered, tracking number is supplied with each shipping.

 

Payment

secure payment

We offer two payment methods: Credit Cards/ Debit Cards payment and  payment via PayPal

1. Paying with Credit cards/ Debit cards:

Transaction information is secured by 256-bit SSL encryption. Our credit card processor is 2checkout. No credit card information is stored on our servers. We offer secure “https” access to the checkout section of brussardo.com website (SSL encryption when information is exchanged between your web browser and brussardo.com). Read more about protecting your security.

We accept following credit cards / debit cards:

  • Visa
  • MasterCard
  • Discover
  • American Express
  • Diners
  • JCB
  • PIN debit cards with the Visa or MasterCard logo
  • Debit cards with the Visa or MasterCard logo
     

2. Paying via PayPal:

Once order completed you will be then transfered automatically to PayPal official web page to complete a secure payment.  


Returns & Replacements

All refunds of the item sale price will be credited to the same credit
card or paypal account used for the original purchase.
You can return the item within 14 days of receipt. Delivery charges are not refundable.
The refund will be issued as soon as we receive your return and decide that it is in PERFECT & not used condition.
We do not issue refunds before we receive the item back to our address.
Once again returns in less then perfect condition will not be accepted.

Please allow 1-2 weeks from the date we receive your return for your account to be credited. It could take 1-2 billing cycles for the creditto appear on your credit card statement.

If an item has been engraved or personalised, this item CAN NOT be returned for exchange or for refund. Such items will be sent back to the customer''s address and will NOT be refunded. All items must be stated as return products, as otherwise may customs taxes be applied if from outside EU zone. We will not be responsible for customs clearance of these items and therefore these items would not be collected from customs.

Other claims

By using our website brussardo.com and purchasing from our online store you (the customer/client) agree on all our terms and also that:

 Due to the instability of the US dollar and its constantly changing course we reserve its rights to change the price of any product at any time. We also reserve our rights to change the price of an already purchased item(s) before we ship it/them to the end customer. If we decide that the real price of the item is different from the price the customer already paid for a given bag(s) we reserve and have the full rights to request more money from the client before we proceed with the item shipping.

We are trying to keep our reputation and find our place in the global constantly changing marked. We DO NOT DO any kind of false advertising. If we change the price of a given item it is because its price is really different or we made a mistake in our billing system. 

Brussardo also remain its right to cancel and refund any order without explanation.

 

Product names


iPhone, iPad and MacBook are registered trade names by Apple Inc. Any of our product that is listed on brussardo.com is not made by Apple Inc and should not be connected to Apple Inc by any means. 

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